Light facility maintenance and repairs

A janitorial contract should include a written scope of work that lists tasks by area and frequency rather than a general description of cleaning, the service schedule and hours of access, and a defined process for adding or removing work. It should specify insurance requirements with limits and required endorsements, name who supplies consumables such as paper and liners, and set out a quality process with inspection frequency and a defined window to correct deficiencies. Term, renewal, and termination notice should be explicit, including whether the agreement auto-renews. For occupied buildings, add background check requirements, key and access control procedures, and a named account contact with escalation. The scope is the part that most disputes turn on, so vague scopes are the most expensive thing to accept.

At minimum, a commercial cleaning vendor should carry commercial general liability, commonly written at $1 million per occurrence and $2 million aggregate, and workers' compensation at statutory limits for the state where the work is performed. Most facility managers also require commercial auto liability if the vendor drives to the site, and a janitorial bond or crime coverage, often $10,000 to $100,000, to cover theft by cleaning staff who hold keys. Larger accounts frequently require an umbrella or excess liability policy. Beyond the policies themselves, the important details are the endorsements: additional insured status naming the property owner and manager, a waiver of subrogation, and primary and non-contributory wording. Without those endorsements, a certificate proves the vendor has insurance but does not extend that protection to you.

Yes, and for multi-site portfolios it is usually the point. A single vendor agreement across markets consolidates invoicing, gives you one point of contact, and applies one written specification to every address, which is what makes site-to-site performance comparable. The practical requirement is that the vendor can actually staff each market with insured, vetted crews rather than subcontracting blindly to whoever is available locally. Ask how coverage is verified in each market and whether the certificate of insurance requirements are enforced identically everywhere. Wexley Facility Solutions operates this way across its active markets in Texas and Washington.

Wexley Facility Solutions responds to quote requests within one business day. For most properties the sequence is a call to understand the facility, a walkthrough to measure and scope the work, and then a written quote tied to a specification rather than a generic per-square-foot number. Requests submitted outside business hours are answered the next business day.